Last Updated: March 23, 2026

1. Information We Collect

We collect personal information when you request, receive services, or make purchases through our website or third-party platforms like Tapstitch. This may include your name, phone number, email address, service or shipping address(es), billing information, and order details.

We may also collect non-personal information such as service preferences, communication preferences, website usage data, and product browsing activity.

We only collect information necessary to provide our moving services, truck-assisted or labor-only services, and to process merchandise orders.

2. How We Use Your Information

Your information is used to:

• Schedule and perform moving services.

• Communicate with you regarding bookings, updates, inquiries, and order status.

• Provide estimates, invoices, receipts, and order confirmations.

• Fulfill merchandise purchases and coordinate shipping through third-party providers.

• Improve our services, customer support, and website experience.

• Maintain internal business records.

• Comply with legal requirements.

We do not sell or rent your personal information.

3. Information Sharing

Information may be shared with:

• Employees and contractors only as necessary to complete your service or order.

• Third-party service providers for order fulfillment, shipping, or payment processing.

• Legal authorities if required by law or to prevent fraud.

We do not share your information for marketing without your explicit permission.

4. Payment Information

We do not store credit card information. Payment details are provided only at the time of payment or authorization and are used solely to process payments or place temporary holds until service completion or merchandise purchase fulfillment.

5. Data Security

We take reasonable measures to protect your information, including:

• Secure payment processing systems.

• Limited, role-based access to customer and order information.

• Password-protected digital tools.

No method of electronic storage or transmission is completely secure.

6. Your Rights

You may:

• Request access to the personal information we hold.

• Request corrections or updates to inaccurate information.

• Request deletion where legally permitted.

• Opt out of non-essential communications.

Requests can be made by contacting hello@commonbrother.com.

7. Data Retention

We retain information only as long as necessary to:

• Provide services and fulfill merchandise orders.

• Maintain business and financial records.

• Meet legal or regulatory obligations.

8. Cookies (If Applicable)

Our website may use cookies to improve user experience, track service requests, or analyze website activity. You may disable cookies through your browser settings at any time.

9. Children’s Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

10. Policy Updates

We may update this Privacy Policy periodically. Any changes will be reflected by the “Last Updated” date.

11. Contact Information

Common Brother Moving
Email: hello@commonbrother.com